IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICE AND STRATEGIES ON ORGANIZATIONAL PERFORMANCE IN NIGERIA
2nd Biennial Conference
Authors
Abstract
Recent studies on total quality management delved on the relationship between the Total Quality Management
and organizational performance; yet, little is known about the quality practice and strategies in developing
countries especially in Nigeria. This study investigated the impact of Total Quality management (TQM) practices
and strategies on organizational performance. The paper discussed the implementation of total quality
management in Nigeria and explored the relationship between the effective implementation and organizational
performance. TQM in Nigeria was adopted in five categories of implementation methods including the team
involvement, customer focus, improvement of efficiency, data driven and continuous improvement. The study
reveal that the current position of Total Quality Management implementation in Nigerian companies is
encouraging considering the fact that management philosophy is relating anew in the country. Hence, the study
recommends that management of Nigerian companies should be strategic in planning and implementation of
TQM practices with a view to reaping long term benefits of the practice as has been obtainable in the developed
countries around the globe.
Keywords
Customer satisfaction, Total Quality Management, Organisational performance, Quality practice
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